Troubleshooting

I’m an Internet Explorer user, and the statistics won’t load.

Given software problems and compatibility issues with Internet Explorer part, it’s impossible to properly use statistics in this browser. In order to view statistics without any issues, we recommend using Google Chrome, Safari, or Mozilla Firefox.

The download of my data history got stuck and no longer processes data.

Please contact MonkeyData support via chat / email (support@monkeydata.com).

Data from my online store differs from numbers displayed in statistics.

Check your Order Statuses settings as well as the date range you picked. If you’ve set up everything correctly, try reloading the page. If you still see incorrect numbers, please contact MonkeyData support via chat / email (support@monkeydata.com).

Graphs don’t display any data even though I’m 100% sure there should be some numbers.

Check your Order Statuses settings as well as the date range you picked. If you’ve set up everything correctly, try reloading the page. If you still see incorrect numbers, please contact MonkeyData support via chat / email (support@monkeydata.com).

There hasn’t been any data update in the last few days.

Please contact MonkeyData support via chat / email (support@monkeydata.com).

I didn’t manage to activate the module. It only displays an error message “Unauthorized Request”.

Please contact MonkeyData support via chat / email (support@monkeydata.com).